Returns & Warranty
Return Policy:
We feel confident that we offer products that are of the highest quality and that you will love them. However, if you're not completely satisfied with your purchase, you may return the products purchased directly from Woolino for a low flat fee** (USA and Canada orders only) within 60 days from the date of the purchase.
Digital gift cards are final sale and cannot be returned or exchanged.
Items should be in new condition, not washed, and with original packaging.
A one-time price adjustment for items purchased will be honored if you contact us within 14 days of purchase.
BOGO Returns: Partial returns from BOGO (buy one, get one) promotions will be refunded so that the retained item is charged at full price. The amount refunded will be the difference between the invoice amount and the full price of the retained item, since the BOGO promotion is no longer applicable.
Returns on comforters and pillows: Items must be unused, unwashed, and in the original packaging. Any comforter or pillow that has been opened and used is not returnable.
**Return handling fees per order: A flat return shipping fee of $5 will be deducted from your refund. An additional $15 will be deducted for returns of twin, queen, and king comforters.
Exchanges: We are unable to provide exchanges at this time.
Warranties: Woolino products are protected by an industry-leading warranty against manufacturer's defects.
Pilling: Pilling is a natural fabric occurrence often caused by abrasion. It naturally dissipates with use, or after the first few washings. Pilling can also be removed faster by using an electric fabric shaver.
Woolino and Ecolino sleep bags: One-year warranty on zippers and snaps, and a 6-month warranty on the rest of the product, from the date of purchase. Warranty coverage is not valid on products purchased from unauthorized sellers (eBay, second-hand sites, etc).
Woolino merino wool clothing, blankets, pillows, lambskins, and sleepwear: Three-month warranty from the date of purchase.
Woolino wool comforters and mattress toppers: Two-year warranty from the date of purchase. Changes in comfort preferences are not covered. Warranty is void if the product is heavily used, damaged, or stained.
Damage that occurs outside of the warranty period is usually caused by general wear and tear. Products found to be defective will be replaced at our discretion and Woolino reserves the right to make the determinations as to the use of this policy.
Shrinkage and pilling are not covered by the warranty, please follow our Care Instructions carefully to ensure you get the best possible wear from your garment. If you find your product to be defective, please fill out this warranty request form and our customer care team will be glad to help.