Shipping & Returns

SHIPPING

Free Standard shipping (3-6 business days) in US on orders over $49

Free Standard shipping in Canada on orders over $69 CAD placed on woolino.ca.

All orders will be processed and shipped within 1-2 business days of order placement.  Orders placed before 9:00am EST (Monday through Friday) will be processed same-day.  All orders placed after 9:00am EST will be processed on the next business day.  

**2-DAY shipping (two business days) is unavailable for customers located in Alaska and Hawaii.

Please note - there is no mail service available on U.S. federal holidays. An additional business day may be added to your shipping timeframe if your delivery period includes a federal holiday.

**COVID19 UPDATE Our operations team is closely monitoring how this health crisis is impacting our shipping couriers. As this situation is constantly evolving, please keep in mind that shipping timeframes may be altered or delayed due to situations outside of our control. If you have specific questions regarding your order, our customer service team will be glad to help. We can be reached at contact@woolino.com or 1-888-426-1020 between 9:00a - 5:00p EST, Monday through Friday.**

Please review your order carefully and check (and double check!) for spellings in all shipping fields prior to selecting and confirming your order. If you are utilizing Amazon Pay or Shopify Pay, please note that your saved shipping address and payment option may be outdated.

It is the responsibility of the customer to review their shipping address and shopping cart information for accuracy before completing the purchase. Refunds, exchanges, and/or replacement shipments will not be issued on the basis of an inaccurate address or incorrectly ordered item. Woolino is not responsible for items that could not be shipped to their destination because of an incorrect or undeliverable address.

USA customers:

US orders with the FREE Standard option (orders over $49 USD) are shipped with 3-6 business day service.  A low cost, 2-DAY (business days) expedited shipping service to the contiguous United States is available for a small, additional fee.** 

Canadian customers:

Please visit woolino.ca to place an order in local CAD currency to get your order shipped from Canadian warehouse.

International customers:

International orders over 1 pound are shipped with Fedex International Priority Express (1-3 business days service) starting at only $19.99. International orders under 1 pound are shipped with USPS International First Class (1-4 weeks service) for a flat fee of $11. 

Your order may be subject to import taxes, customs duties and fees that you may have to pay ahead of delivery once a shipment reaches your country. You should contact your local customs office for further information.

RETURNS & WARRANTY

Returns:

We feel confident that we offer products that are of the highest quality and that you will love them. However, if you're not completely satisfied with your purchase, you may return the products purchased directly from Woolino for a low flat fee* (USA and Canada orders only) within 30 days from the date of the purchase. 

Items should be in new condition, not washed, and with original packaging. Please fill out our online return form to initiate the return process.  We will respond within two business days of your request. 

To qualify for a full refund, items should be in NEW condition, not washed and with all original packaging. Partial returns from BOGO (buy one, get one) promotions will be refunded so that the retained item is charged at full price. The amount refunded will be the difference between the invoice amount and the full price of the retained item, since the BOGO promotion is no longer applicable.

Returns on comforters and pillows:

Items must be unused, unwashed, and in the original packaging. Due to our company standards, any comforter or pillow that has been opened and used may not be resold and is not returnable. 

*Return handling fees per order:
$5 – Sleep bags, blankets, clothing, pillows, lambskins, crib comforters.
$20 – Twin, queen and king comforters
The return handling fee will be subtracted from your refund.  Please email contact@woolino.com with any questions.
All return shipping costs for international orders (except Canada) are the buyer's responsibility.  
Exchanges:

We are unable to provide exchanges at this time. Please fill out the return request form to initiate a return.  

Warranties:

Woolino products are protected by an industry-leading warranty against manufacturer's defects. 

Woolino and Ecolino sleep bags come with a one year warranty on zippers and snaps, and a 6-month warranty on the rest of the product, from the date of purchase.

Woolino merino wool clothing, blankets, pillows, lambskins, and sleepwear come with a 3-month warranty from the date of purchase.

Woolino wool comforters come with a two year warranty from the date of purchase.

Damage that occurs outside of the warranty period is usually caused by general wear and tear.  Products found to be defective will be replaced at our discretion and Woolino reserves the right to make the determinations as to the use of this policy.

Shrinkage and pilling are not covered by the warranty, please follow our Care Instructions carefully to ensure you get the best possible wear from your garment. If you find your product to be defective, please fill out this warranty request form and our customer care team will be glad to help.