Shipping & Returns
*FREE STANDARD SHIPPING offer is valid on orders over $49 in USA and Canada only.
All orders will be processed and shipped within 1-2 business days of order placement. Orders placed after 9am EST will be processed on the following business day.
**Our operations team is closely monitoring how this health crisis is impacting our shipping couriers. As this situation is constantly evolving, please keep in mind that shipping timeframes may be altered or delayed due to situations outside of our control. If you have specific questions regarding your order, our customer service team will be glad to help. We can be reached at firstname.lastname@example.org or (440) 306-2234 between 9:00a - 5:00p EST, Monday through Friday.**
Please review your order carefully and check for spellings in all shipping fields prior to selecting and confirming your order. If you are utilizing Amazon Pay or Shopify Pay, please note that your saved shipping address and payment option may be outdated.
It is the responsibility of the customer to review their shipping address and shopping cart information for accuracy before completing the purchase. Refunds, exchanges and/or replacement shipments will not be issued on the basis of an inaccurate address or incorrectly ordered item. Woolino is not responsible for items that could not be shipped to their destination because of an incorrect or undeliverable address.
US orders with the FREE Standard option (orders over $49) are shipped with a 3-5 business day service. A low cost, 2-DAY shipping service to the contiguous USA is available for a small, additional fee.
Express shipping (1-2 business days) is also available at additional cost. Please put your item(s) in the cart to see the cost at checkout.
Please note - there is no mail service available on U.S. federal holidays. An additional business day may be added to your shipping timeframe if your delivery period includes a federal holiday.
Canadian orders with FREE Standard option (orders over $49) are shipped from our fulfillment centers in Canada, 3-6 business day delivery. Express shipping (1-3 business days) is also available at additional cost.
International orders over 1 pound are shipped with Fedex International Priority Express (1-3 business days service) starting at only $19.99. International orders under 1 pound are shipped with USPS International First Class (1-4 weeks service) for a flat fee of $11.
Your order may be subject to import taxes, customs duties and fees that you may have to pay ahead of delivery once a shipment reaches your country. You should contact your local customs office for further information.
RETURNS & WARRANTY
We feel confident that we offer products that are of the highest quality and that you will love them. However, if you're not completely satisfied with your purchase, you may return the products purchased directly from Woolino for FREE* (USA and Canada addresses only) within 30 days from the date of the purchase for a refund or exchange.
Items should be in new condition, not washed, and with original packaging. Please fill out our online return form to initiate the return process. We will respond within one business day of your request.
* Returns on comforters and pillows:
Comforters and pillows are excluded from our standard return policy. If you are not satisfied with your purchase of your comforter or pillow, you may return the product within 30 days from receipt of purchase. Items must be unused, unwashed, and in the original packaging. Due to bedding law regulations and our standards, any comforter or pillow that has been opened and used may not be resold and is not returnable.
All comforter or pillow return shipping costs are the customer's responsibility. Please contact us at 440-306-2234 or email@example.com prior to returning the product.
Woolino products are protected by an industry-leading warranty against manufacturer's defects.
Woolino sleep bags come with one year warranty on zippers and snaps, and 6 months warranty on the rest of the product. Woolino merino wool clothing, blankets, and sleepwear come with a 3-months warranty from the date of purchase. Damage that occurs after this period is usually caused by wear and tear. Products found to be defective will be replaced at our discretion and Woolino reserves the right to make the determinations as to the use of this policy.
Shrinkage and pilling are not covered by the warranty, please follow Care Instructions carefully to ensure you get the best possible wear from your garment. If you find your product to be defective, please Contact us at firstname.lastname@example.org and include your garment purchase date and order number.